We're Here to Help

Contact Us

Have a question, feedback, or need support? Our team is always ready to assist you.

Email Us

For detailed questions and support requests.

support@heartbeat.com

Call Us

Mon–Sat, 9:00 AM – 7:00 PM

+91 98765 43210

Visit Us

MG Road, Mumbai, Maharashtra 400001

Open Mon–Sat

Send a Message

We'd love to hear from you

We typically respond within 24 hours.

FAQs

Frequently Asked Questions

How long does it take to verify my profile?

Most profiles are verified within 24 hours of submission. You'll be notified by email as soon as your verification is complete.

How do I report someone I feel uncomfortable with?

Use the "Report" option on any profile or message thread, or contact our support team directly. We take every report seriously and respond within 24 hours.

Is my personal information kept private?

Yes. We use bank-grade encryption and strict privacy controls. You decide what to share and with whom — your contact details are never public.

Can I upgrade to Premium anytime?

Absolutely. You can upgrade from your dashboard at any time. Premium unlocks priority placement, unlimited chat, and many more features.

What payment methods are accepted for Premium?

We accept UPI, credit/debit cards, and net banking through secure, encrypted payment gateways.